Privacy Policy

Effective Date: October 24, 2025

1. Introduction

Welcome to North Georgia Spas (“we,” “us,” “our”). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.northgaspas.com, or interact with our Services.

By using our website or providing personal information to us, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information in the following ways:

a. Information You Provide Directly

When you use our Services or contact us, you may provide information such as:

Name, email address, phone number, and mailing address
Billing or payment information (when making a purchase or service order)
Details related to your spa, installation, or service requests
Any other information you voluntarily share with us (e.g., via forms, reviews, or email)

b. Information Collected Automatically

When you visit our website, certain information is automatically collected, including:

Your IP address
Browser type and version
Device type and operating system
Pages visited, time spent, and actions taken on our site
Referring website or search terms used

This information helps us understand website usage and improve our content and services.

c. Cookies and Similar Technologies

We use cookies and similar tracking technologies to personalize your experience, analyze traffic, and remember your preferences. You can control or delete cookies through your browser settings, though some site features may not function properly without them.

3. How We Use Your Information

We use your information to:

Process and fulfill orders or service requests
Respond to your inquiries and provide customer support
Improve our website, products, and services
Send important updates, appointment confirmations, or warranty information
Send marketing communications (only if you have opted in)
Comply with legal obligations and enforce our Terms of Service

We do not sell your personal information.

4. How We Share Information

We may share your information in limited circumstances:

With service providers and partners who assist in operating our business (e.g., payment processors, manufacturers, shipping or maintenance partners).
When required by law, such as to comply with legal processes or government requests.
In connection with business transfers, such as a merger, acquisition, or sale of assets, where your information may be transferred as part of that transaction.

All third parties are required to safeguard your information and use it only for the purposes for which it was shared.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. While we strive to protect your data, no system or transmission over the internet is 100% secure. You share information with us at your own risk.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with applicable laws and regulations.

7. Your Choices and Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data (subject to legal or contractual obligations)
Opt out of marketing emails by following the unsubscribe instructions in our messages

To exercise these rights, contact us at Service@NorthGaSpas.com.

8. Third-Party Links

Our website may include links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing personal information.

9. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected such data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new “Effective Date.” Your continued use of our Services after changes are posted constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

North Georgia Spas
105 Mountain Street
Blue Ridge, GA 30513
Phone: 706-632-9900
Email: Service@NorthGaSpas.com
Website: www.northgaspas.com

(706) 632-9900 • Service@NorthGAspas.com